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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or proceed with checkout.

The term ‘The Clipper Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 Progress Dve, Carrum Downs VIC 3201 . Our ABN is 25628147615. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Trade or Distributor Account Registration

Any reference to the word "Account" on this website refers to a website log in account. The Clipper Shop does not offer credit accounts.
Trade Accounts will only be approved for professionals actively involved in the animal care industry and supported by proof of ABN.
Applications for Trade and Distributor pricing can take up to 3 days to process. In the meantime, you will be able to purchase from our website however you will only receive regular retail pricing.
Distributor accounts also require ABN details to be provided however an authorised staff member of The Clipper Shop will contact you by phone to further qualify your application.
Trade and Distributor pricing is available only on eligible products.
The Clipper Shop reserves the right to refuse any account application at its own discretion.
Afterpay Customers

Afterpay is only available as a payment method for online purchases and on selected products.
Afterpay is only available for purchases greater than AUD $150.00 and up to $2000
Afterpay cannot be used as a payment method for services offered by The Clipper Shop. E.g. Afterpay is not offered as a payment method for blade sharpening and clipper or dryer servicing.
Your usage of Afterpay is subject to the terms and conditions as specified by Afterpay.
Spare Parts Purchases

Customers who purchase spare parts do so at their own risk meaning that they are responsible for the proper installation of the spare part purchased.
The Clipper Shop will only honour warranty claims for electrical spare parts if the claim is supported with proof of installation by a qualified person (i.e. licensed electrician) as well as proof of purchase.
Spare parts installed during a service performed by The Clipper Shop, where all electrical spare parts are installed by a fully qualified and licensed electrician, are guaranteed for 3 months subject to normal wear and tear limitations.

Shipping & Delivery Policy
Upon successful completion (otherwise known as "Checkout") of an order, all customers will immediately receive an Order Confirmation to their registered email address. The email will outline the particulars of their order including Shipping Address, Items Ordered and Total Paid.

All orders are shipped the following business day after being placed unless otherwise requested. Customers can expect to receive their order subject to courier delivery timeframes. Customers should allow between 2 and 10 business days to receive their goods once dispatched depending on their location in Australia. 

All customers are issued with a track and trace reference number so that they can monitor the delivery of their parcel. Track and trace numbers are issued immediately once goods are ready for dispatch.

NOTE:

All goods are sent using Australia Post and/or Direct Freight Express unless otherwise pre-arranged with The Clipper Shop.

All goods are sent without insurance against loss or damage.

If you (the customer) require insurance against loss or damage to your purchased goods whilst in transit then it is your responsibility to contact The Clipper Shop to make the appropriate arrangements at extra cost to you.
If you require a signature upon delivery then it is also your responsibility to contact The Clipper Shop to make the necessary arrangements at extra cost to you.

Authority to Leave: 

By making a purchase through The Clipper Shop website and you select a 3rd party delivery service such as Australia Post or Direct Freight Express, you are providing Authority to Leave your order in a safe place at the delivery address nominated by you at checkout whether you are present or absent at the nominated address. If no safe place is available you will be responsible for any extra charges incurred for redelivery.

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.